Privacy Policy

Effective Date: July 21, 2025

Last Updated: July 21, 2025

Company Name: ConstFix

Website: www.constfix.co.uk

Email: info@adminconstfix-co-uk

1. Who We Are

ConstFix (“we”, “us”, or “our”) is a UK-based property repair and maintenance service provider. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Personal Data We Collect

We collect and process the following types of personal data:

a) Information you provide directly:

• Name
• Email address
• Phone number
• Home/Property address
• Job description or request
• Any other information you submit via contact forms, email, or WhatsApp

b) Information we collect automatically:
• IP address
• Device type and browser
• Location (approximate)
• Pages viewed and time spent on site
• Referral source (e.g., Google, Facebook)

We use cookies and similar technologies to track this usage data.

3. How We Use Your Data

We use your personal information to:
• Contact you to provide a quote or discuss your property needs
• Schedule and manage appointments
• Improve our services and website performance
• Run targeted advertising (e.g., Facebook or Google Ads)
• Send follow-ups or satisfaction surveys
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds:
• Consent – When you submit a form or request a callback.
• Legitimate Interest – To follow up on your inquiry or improve our marketing and service delivery.
• Contract – To fulfill services you’ve requested.
• Legal Obligation – When required by law (e.g., tax records, legal disputes).

5. Who We Share Your Data With

We only share your personal data with:
• Internal staff and contractors to carry out your requested service
• Marketing platforms (e.g., Google, Facebook) for targeted advertising
• CRM and communication tools (e.g., WhatsApp, email providers)
• Web hosting and analytics providers (e.g., Google Analytics)

We never sell your data. Ever.

6. Cookies and Tracking

Our website uses cookies to:
• Remember your preferences
• Measure website performance
• Track how you interact with ads
• Provide retargeting (e.g., show you ConstFix ads after visiting our site)

You can control cookie settings via your browser. For full details, see our Cookie Policy (if available).

7. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes it was collected for:
• Contact/Quote requests: up to 12 months
• Customers: up to 7 years for legal/accounting purposes
• Marketing data: up to 24 months unless you opt out

8. Your Rights

Under data protection law, you have the right to:
• Access a copy of your personal data
• Correct or update your data
• Request deletion (the “right to be forgotten”)
• Object to or restrict certain processing
• Withdraw your consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at: info@constfix.co.uk

9. Security Measures

We take reasonable and appropriate steps to protect your data, including:
• HTTPS encryption across the website
• Secure cloud storage and access control
• Staff access limited by role
• Regular backups and vulnerability monitoring

10. Third-Party Links

Our website may link to third-party websites (e.g., booking forms, social media). We are not responsible for their privacy policies. We encourage you to review their terms separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. Your continued use of our services implies acceptance of the latest version.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

ConstFix
Email: info@constfix.co.uk
Website: www.constfix.co.uk